Trackvia                                            
*     CGH_Tech    
      Trackvia    
                                               
   
  Logons Work Order Update Form Sections
  Events
  IP's (ZMP) Work Order Header General Info, comes from the Call Center database - no entry required.
  Trackvia
  Aiphones Reported Problem Problem reported to the call center.
  CK720 If there have been status updates called in to the call center they will appear here as well
  Pegasys1500 This also identifies the type of call (pull down list).  You can change this if it is not correct. Enter
  db_flash Status Timestamp?
    Work Order Status Use this section to update the work order status (pull down list) and record the date associated with the status Open N
    Appropriate date fields will appear based on the status Dispatched N
    Note that there is a new status of “System Restored”.   Accepted Yes
    Use this to record when the system has been returned to operation.   In Progress Yes
    This allows us to measure this separately from POC sign-off ( the "Complete" status) , which can sometimes be delayed. System Restored Yes
    If you select “Waiting” or “On Hold” additional fields will appear that allow you to elaborate on the reason for the status. Complete Yes
    Closed Yes
    Enter work performed or add notes Waiting N
    There are two views (lists) that you can add entries too: On Hold N
    1 Work Log Entry View Cancelled N
    Use this section to record the actions taken by day to correct the problem Void N
    This is similar to the types of entry you would record on the Work Order Summary and/or on your invoice
    Record the hours for that task as well
    (You can put multiple entries per day if needed)
   
    2 Work Order Notes View
    Use this section to record the types of progress notes you would typically call in to the Call Center 
    (e.g., will be on site this afternoon, door company will be on site tomorrow, …)
   
    Enter Parts Requests
    Enter Parts Used, Replaced and/or Returned
    Gate Checklist
    Work Order Documents
   
   
    Work Order Closeout This is similar to parts of the Work Order Summary but has a few new parts/features:
    Problem Found:  (Same as Work Order Summary Section) – a brief description of the actual problem found (may be different from the reported problem)
    Work Order Resolution Summary: (new) – A brief summary of what the final resolution was to the problem.  
    This will help in some of our reporting and also helps sort things out for work orders that had a lot of activity.
    Work Summary From GSRC – if you submitted a work order summary to the GSRC it will show up here.
    Approved By: (Same as Work Order Summary) – record the name of the FAA person who approved the work order
    Date Approved:  Date and time the POC approved the work order
    Approval Signature (new) – on the mobile app the POC will be able to sign on the screen.
   
   
    What Next Begin to use this system to do your work order updates and to place parts requests
    You do NOT need to provide updates to the call center in addition to updating this system
    You do NOT need to submit a separate Work Order Summary to the call center IF you enter all that information in the appropriate sections in this system
   
    Keep your work order status up to date and accurately record the dates of the status events
   
   
    SOP's
    Date Remarks
    10/27/2017 Enter the arrival time and the estimated completion time for each work order in track Via.